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Shipping & Refund Policy
At Creatively Unplugged, we take great pride in curating high-quality, thoughtfully designed subscription boxes. We want you to be thrilled with your purchase, but we understand that sometimes things don’t work out. Please review our refund policy below:
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Subscription Cancellations:
Subscriptions can be canceled at any time before the billing date. Once a payment has been processed, your subscription will be active for the corresponding bi-monthly box, and we cannot issue refunds for that period. To avoid being charged for the next box, please cancel your subscription before the 25th of the month. -
Returns & Refunds:
Due to the nature of our subscription boxes, we do not accept returns of opened or used items. If your box or its contents arrive damaged or you receive an incorrect item, please contact us within 7 days of receiving your box. We’ll be happy to offer a replacement for damaged or incorrect items, subject to availability. -
Exchanges:
We do not offer exchanges. However, if an item in your box is defective, please reach out to us within 7 days of delivery, and we will work with you to find a suitable solution. -
Missing Items:
If an item is missing from your box, please contact us within 7 days of receiving your box, and we’ll make it right by sending the missing item or offering a suitable replacement.
Shipping Policy
At Creatively Unplugged, we ship out on a bi-monthly basis to ensure a steady stream of creative relaxation without the overwhelm. Here's how it works:
- Billing Date: You'll be billed on the 1st of the month, every other month (December, February, April, etc.).
- Subscription Cut-off: Subscribe by the 25th of the month prior to our shipping month to receive the upcoming box. For example, sign up by January 25th to receive our February box.
- Shipping Date: We ship on the 15th of the shipping month (February, April, June, etc.).
- You'll receive tracking information once your box is on its way.
If you subscribe after the cut-off date, you'll be added to the waitlist for the next available box.